Well, hello there.

Here is a more detailed look at my work experience which includes quality assurance, graphic design, illustration, social media, and web design. Through these I have built on my skills in different settings, team structures, and projects.

Some of my skills:

Adobe Illustrator

Adobe Photoshop

Adobe InDesign

Procreate

WordPress

Work experience:

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Search Operations Quality Assurance

at TikTok (October 2024 - present)

As a Search Operations Quality Assurance professional at TikTok, I play a key role in ensuring the accuracy, relevance, and quality of search results and content recommendations. I work closely with cross-functional teams to enhance the user experience by identifying areas for improvement in search algorithms, content indexing, and overall search functionality.

Key Responsibilities

Conduct thorough quality assessments of search results and content recommendations, ensuring they meet TikTok’s high standards of accuracy, relevance, and user satisfaction.
Collaborate with engineering and product teams to identify and address search-related issues, providing actionable feedback for improvements to algorithms and content ranking processes.
Lead root cause analysis (RCA) efforts to investigate data anomalies and performance trends, driving process optimizations and enhancing content delivery.
Monitor and evaluate the effectiveness of search filters and ranking algorithms, proposing updates and adjustments to improve search precision and relevance.
Provide training and guidance to internal teams and vendors, ensuring alignment with quality standards and best practices in search operations.
Assist in the development and implementation of SOPs for search operations, ensuring consistency and high standards across global teams.
Work closely with data analytics teams to track search performance metrics and develop actionable insights for optimizing search functionality and content discovery.
Ensure compliance with TikTok's content policies, preventing the display of inappropriate or harmful content in search results.

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Freelance Graphic Design and Illustration

at LIE Art (September 2006 - present)

As a Freelance Graphic Designer and Illustrator, I collaborate with clients from various industries to create visually compelling designs and illustrations tailored to their specific needs. I manage the end-to-end creative process, from concept development to final execution, ensuring high-quality deliverables that align with client goals and brand identity.

Key Responsibilities

Develop creative concepts and deliver high-quality design solutions for a wide range of projects, including branding, digital media, print materials, websites, and product packaging.
Work closely with clients to understand their vision, brand guidelines, and target audience, providing tailored design and illustration solutions that meet their unique needs.
Produce custom illustrations, logos, and graphics, ensuring consistency and alignment with the client’s brand identity and message.
Manage multiple design projects simultaneously, meeting deadlines and maintaining high standards of quality and creativity.
Create wireframes, mockups, and prototypes for digital designs, ensuring user-friendly and visually appealing interfaces.
Provide art direction and design consultation to clients, offering creative insights and recommendations to enhance the overall design strategy.
Coordinate with printers, vendors, and other stakeholders to ensure the successful production of printed materials and products.
Maintain strong client relationships by offering revisions, adapting to feedback, and ensuring customer satisfaction throughout the design process..
Stay up to date with industry trends, design tools, and techniques to continuously evolve my skills and deliver innovative design solutions.

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Duty Manager

at BrewDog Waterloo (March 2023 - September 2024)

As Duty Manager at BrewDog Waterloo, the largest bar in the UK, I was responsible for overseeing daily operations in a fast-paced, high-volume environment. My role involved leading a large team to deliver exceptional customer service while maintaining operational efficiency and upholding BrewDog's high standards.

Key Responsibilities

Supervised and managed a team of front-of-house staff, ensuring smooth day-to-day operations and a high standard of customer service.
Ensured compliance with health and safety regulations, including maintaining a safe environment for both staff and customers.
Managed customer inquiries and resolved any issues or complaints, ensuring a positive experience for all guests.
Led staff training and development, fostering a culture of teamwork and accountability while promoting BrewDog's values of inclusivity and sustainability.
Supported the bar management team in achieving sales targets and driving the promotion of BrewDog's products, events, and initiatives.
Ensured high standards of cleanliness and organisation throughout the venue, promoting a welcoming atmosphere for guests.

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Senior Quality Control Operator

at Napster (January 2021 - February 2021)

During my tenure at Napster, a leading digital music streaming service, I was integral in ensuring the highest quality standards for both audio and video content during a pivotal period marked by the company’s merger with MelodyVR, a specialist in 360° music videos and concert experiences. This merger brought new opportunities and challenges as I worked to uphold quality assurance across a diverse range of content formats and platforms.

Key Responsibilities

Conducted meticulous quality assurance checks on audio files, metadata, 360° music videos, and live concert recordings to ensure seamless integration into Napster’s expanding library.
Addressed and resolved technical issues such as audio discrepancies, video rendering errors, and metadata inconsistencies, ensuring an optimal user experience across both traditional streaming and immersive content platforms.
Collaborated with cross-functional teams, including those from MelodyVR, to align quality standards for newly integrated video and VR content.
Utilised proprietary tools and software to audit, verify, and troubleshoot issues in 360° video content and immersive concert experiences, ensuring compatibility with various VR devices and streaming platforms.
Documented workflows and developed updated quality control protocols to address the complexities introduced by the merger and the inclusion of new content formats.
Coordinated with developers, content teams, and external vendors to ensure timely release schedules for both music and immersive content.
Monitored and analysed user feedback to identify emerging quality trends, providing actionable insights to improve content delivery and platform performance.

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Senior Quality Control Operator

at MelodyVR (November 2017 - February 2021)

In my role as Senior Quality Control Operator at a leading virtual reality post-production house, I was responsible for overseeing the quality assurance of immersive 360 VR and 2D content, ensuring compliance with industry standards and providing detailed feedback to maintain high production values for music videos and concert experiences. I also contributed across multiple departments, handling various tasks that went beyond my core responsibilities, helping streamline workflows and enhance the overall post-production process.

Key Responsibilities

Quality Control & Content Inspection:

Conducted rigorous visual and auditory quality control tests on incoming 360 VR content and 2D footage, ensuring adherence to industry specifications and standards for both Video-on-Demand (VOD) and live-streamed content.
Documented and updated inspection results, providing detailed reports and logs for all content reviewed, and flagged footage for rework when necessary.
Developed new workflows and log sheets to improve efficiency in both post-production and live-streaming processes, ensuring seamless project delivery.

EPK & Marketing Assets Creation:

Edited 360 footage into 2D content for marketing and promotional purposes, ensuring key moments from music videos and concerts were captured for social media engagement.
Created headtracked previews of VR shows for promotional use on platforms like Instagram, Facebook, and YouTube, simulating the VR experience to attract a wider audience.
Assist in the development and implementation of SOPs for search operations, ensuring consistency and high standards across global teams.
Produced high-quality stills from unique VR moments, ensuring the images were optimized for social media formats and could be used by artists for fan engagement.

Content Management System (CMS) & Metadata:

Managed the synchronisation of footage, created XMLs, and ensured complete accuracy by cross-referencing footage with logs, artist information, and show reports.
Developed track lists with in and out points according to industry-standard guidelines, ensuring consistency with the show’s style guide.
AFlagged non-original content and worked closely with the CMS and Licensing teams to ensure compliance with licensing and copyright requirements.
Managed and updated CMS platform content, including uploading previews and selecting highlights for marketing purposes.

Data Management & Organisational Support:

Maintained and updated the company’s Google Marketing Drive with a consistent folder and naming structure aligned with the company’s post-production workflows, ensuring easy access to key assets for cross-departmental use.
Edited, formatted, and created both 2D and 360 still images for marketing, ensuring that all visual assets met the highest quality standards and were suitable for various platforms.

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Work Placement

at Absolute Post / Blind Pig (January 2013 - February 2013)

During my work placement at Blind Pig, a leading motion graphics and animation studio, I gained hands-on experience in the creation of dynamic visual content for a wide range of media projects. I worked alongside a talented team of designers and animators, assisting in the production of high-quality motion graphics, animation, and post-production work for clients in various industries.

Key Responsibilities

Assisted in the design and creation of motion graphics and animation assets for digital, broadcast, and advertising projects.
Supported the animation team in producing 2D and 3D animations, including storyboarding, keyframe animation, and visual effects (VFX).
Worked with editing software such as Adobe After Effects, Illustrator, and Premiere Pro to create and refine motion graphics sequences.
Contributed to the creation of visual elements for branded content, promotional videos, and social media campaigns.
Assisted in post-production tasks, including video editing, color grading, and compositing, ensuring seamless integration of animated elements with live-action footage.
Communicated effectively with senior designers and directors, taking feedback and iterating on designs to meet client specifications and project timelines.
Helped manage assets and organised project files, ensuring smooth workflow and efficient collaboration within the team.